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Preguntas frecuentes

1. MimioView not working with Windows 10 Anniversary Update! Read More >>

   Users who have installed the Windows 10 Anniversary Update will find that the major update to Microsoft’s flagship OS accidentally disabled many USB-connected webcams. When using the MimioView and MimioView HD with your Windows 10 computer, you may run into an issue where the MimioView is not recognized by your computer’s USB port the MimioView is connected to.

   Microsoft released a patch on Tuesday, October 4th, 2016 that resolves the issue with the MimioView and MimioView HD being used with Windows 10 computers that have the Anniversary Update.

   Users should be updated automatically to this patch upon a restart or powering on of the computer. If auto-updates have been turned off, you can manually update through the Update feature in Windows, using these directions:

   Open the Settings menu and go to Update & security > Windows Update.
   Click «Check for updates» to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically once found.
   Click «Restart Now» to restart your PC and complete the installation process.

   Your MimioView and MimioView HD will now work as expected on Windows 10 computers with the Anniversary Update.

   If you are still having trouble, please reach out to the Technical Support Team for additional help.

2. Pressing the button on the front of the MimioView™ device does not launch the software. Read More >>
   If you press the button on the front of the MimioView device and the software does not open, you can try opening it manually. On a PC, go to Start > All Programs > MimioStudio > Tools > MimioStudio View and open it from there. On a Mac, do a spotlight search (Command + Spacebar) for “View” and open it that way. If the software still will not launch after following these steps, contact customercare@boxlight.com for additional troubleshooting.
3. The MimioView device will not acquire an image. Read More >>
   If the MimioView device will not acquire an image, try inserting the USB cable into another port. Some issues have been caused by the use of a multi-port USB hub. If you are using a multi-port USB hub, try removing the cable from this hub and plugging it directly into the computer. If the MimioView device still will not acquire an image, try using a known working cable from another classroom. If the issue persists, try wiggling the cable where it connects to the back of the MimioView device. If the light flickers, the USB port itself may be loose. If the above steps do not resolve the issue or you have found that your device has a loose USB port, contact customercare@boxlight.com for additional troubleshooting.
4. The MimioView device acquires an image, but the camera will not focus. Read More >>
   f the MimioView device acquires an image but does not focus, try inserting the USB cable into another port. Some focusing issues have been caused by the use of a multi-port USB hub. If you are using a multi-port USB hub, try removing the cable from this hub and plugging it directly into the computer. If it still will not focus, try using a known working cable from another classroom. If the issue persists, contact customercare@boxlight.com for additional troubleshooting.

Note: The MimioView document camera requires version 7 or higher of MimioStudio™ software to function properly.

Consulte nuestra sección completa de preguntas frecuentes >>

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