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Preguntas frecuentes

  1. The light on the MimioVote™ station is solid amber, and the device will not work. Read More >>
    If your MimioVote station is displaying a solid amber light, it means that it is not paired to the MimioHub receiver. On your computer, make sure the MimioHub receiver is inserted into a USB port and that it is solid green. From there, open MimioStudio Notebook and go to Tools > Settings > Classroom Devices (on a PC), or Notebook > Preferences > Classroom Devices (on a Mac). If the MimioHub receiver is working, it will show “MimioHub – Connected” in the list. Keep this window open and then hold down the amber light on the front of the MimioVote station for approximately 20 seconds. Once that is done, MimioVote will show up under Classroom Devices as “Available.” Select it and click the “Connect” button in the bottom right corner of the window. The light on the device will now turn green and it should function properly. If you are unable to get the unit to connect after following these steps, contact customercare@boxlight.com for additional troubleshooting.
  2. The MimioVote station does not appear to be getting power/the light on the front of the device flickers if the power supply input is wiggled. Read More >>
    First, try using a known working MimioVote station power supply from another classroom. If the device still does not power on after changing power supplies, it is possible that the port itself is defective. Contact customercare@boxlight.com for additional troubleshooting.
  3. The MimioVote handset says EE.
    If you see “EE” with other icons displayed (wireless icon, etc.), it means that the handset’s ID was assigned to another device. To resolve the issue, place the handset in an available slot and it will take the number of that slot. If you see “EE” with no other icons displayed, it means that the handset was removed during a firmware update. To resolve the issue, place the handset back in the MimioVote station and it will update and function properly. If the above steps do not resolve the issue, contact customercare@boxlight.com for additional troubleshooting.
  4. The slots in the MimioVote station are not working. Read More >>
    If the MimioVote handsets blink or do not display the correct slot numbers, there may be a charging pin failure. Remove the handsets from the slots and gently move your fingers side to side across the pins. This action may dislodge any recessed charging pins from the stuck position. If you continue to experience issues, please contact customercare@boxlight.com for additional troubleshooting.

Nota: Requiere la versión 7 o superior del software MimioStudio ™ para funcionar correctamente.

Consulte nuestra sección completa de preguntas frecuentes >>


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