FAQS
Looking for answers? Try searching through our FAQ library or browsing the categories below.
What Can I Help You With?
Mimio Ink Capture kit
- When using Mimio interactively with a projector, select the pen tool and appropriate color from the Mimio Tools to record handwritten notes.
- You should not be using the Capture Kit pens with dry-erase markers when using Mimio interactively. Set the ink stylus pens aside and only use the Mimio Mouse interactive pen when using Mimio interactively with a projector. It is an incorrect setup to use ink pens with a projected image.
- Verify you are correctly in Capture Mode. If all stylus pens show up black, MimioStudio is most likely configured in Interactive Mode and needs to be reconfigured into Capture Mode.
- Check the stylus color settings in MimioStudio. Select Tools > Settings from the Notebook pull down menu, then select Ink Capture on the left to confirm the color settings for the individual pens. NOTE: You must have a Mimio device connected to your computer to view and modify the pen settings.
- Verify Mimio Notebook is in Capture Mode. When in Capture Mode, there will be a status message in the lower left corner of Mimio Notebook identifying that you are connected to a Mimio device. Additionally, when in Capture Mode, you will see an image of the Mimio device on the Notebook page as well.
- Verify the Mimio system works with your stylus pens. If the Mimio works with the pens, but the eraser does not work, try replacing the battery (if using Xi). If a new AAA battery is installed and the eraser still does not work, contact Technical Support for a warranty service RMA.
- In Windows, open Mimio Notebook > Tools > Settings.
- In Mac, open Notebook from the Apple header > Preferences > Settings.
- Select Ink Capture on the left side of the MimioStudio Settings dialog.
- Select the Pens of your choice and adjust how it will appear on the Mimio Notebook page, according to color and thickness.
- Select OK.
- The eraser will not work if using Mimio with a projector in Interactive mode.
- Try replacing the AAA battery in the eraser (if using with Xi).
- Verify that the eraser buzzes when the felt pad is depressed in the center. If there is no buzzing, contact Technical Support for a warranty replacement RMA.
Changing pen color and thickness:
- In Windows, open Mimio Notebook > Tools > Settings.
- In Mac, open Notebook from the Apple header > Preferences > Settings.
- Select Ink Capture on the left side of the MimioStudio Settings dialog.
- Select the Pen of your choice and adjust how it will appear on the Mimio Notebook page, according to color and thickness.
- Press the Ok button.
NOTE: Changing the pen thickness will make the virtual ink thicker or thinner within Mimio Notebook.